Read more about billing, payments, usage and other account-related topics.
Your billing cycle is based on the day you purchase your KISA Phone.
For example, if you purchased your KISA on the 15th of January, your billing cycle will start on the 15th of every month.
Your billing cycle starts and ends on the same date every month.
When a billing cycle ends, your monthly base fees are charged for the month of service in advance, plus whatever usage charges, if any, accrued for the last month.
Please consider the below when viewing your statements:
Failure to settle your account within the appropriate time frame, can lead to late payment fees, account suspension and possible account termination fees.
Your monthly payment will be automatically debited from your credit card or direct debit, on your due date.
If your payment is not successful, we will contact you via email or phone.
Failed Credit Card payments are reprocessed, automatically, the following day, so please ensure that funds are available to prevent any service disruption.
Failed Direct Debit payments are not automatically reprocessed, so you will need to make a payment as soon as possible to avoid any service disruption.
Payments can be made via MY KISA Account Management.
We provide our customers with a range of different payment methods, which include:
* Payments will be automatically debited from your nominated account on your due date.
Payments by Credit, Debit Card or Direct Debit are processed automatically and do not incur any additional fees.
Please ensure you have sufficient funds in your nominated account to avoid any declined fees, or possible disruption to your service.
If you do not pay a bill by its due date, we can charge you a late payment charge as set out in our standard form of agreement.
To update or change your payment method, log in to "MY KISA", where you can update your payment method or call us on 1300 557 453.
Unfortunately your KISA account cannot be paid at the Post Office.
If you are not able to make a payment on time, please call our KISA team on 1300 557 453, and we may be able to provide you with a payment extension or a payment plan.
"Excess Usage" charges are fees that are charged in addition to your monthly subscription fees, based on the calls that were made outside of your monthly allowance.
If you would like to clarify what your usage allowance is, you can log in to MY KISA to review your plan details.
If you would like to check the current balance of your service, you can do this by logging in MY KISA.
We provide the following to help you manage your credit exposure:
Yes, in order to add a nominated contact you will need to fill in a form located here, Once completed please sent it by:
If you want to add an authorised person over the phone please make sure that you have the following ready before you call:
If you have a nominated representative on your account, that you wish to remove, please call us on 1300 557 453 and one of our friendly staff will assist you.
You can also send the above request via letter or email, though you will need to provide us with your own name, date of birth, and full address so we can verify your account.